The government today (Feb 19) inaugurated the Central Complain Management System (CCMS) platform to prevent e-commerce fraud.

Commerce Minister Tipu Munshi formally inaugurated the CCMS platform as the chief guest at a function held at the Ministry of Commerce conference room at Bangladesh Secretariat here today (Feb 19). 

State Minister for ICT Junaid Ahmed Palak spoke on the occasion as the special guest.

The CCMS platform has been developed by the Ministry of Commerce.

The commerce minister said the "Digital Bangladesh" is now moving towards "Smart Bangladesh" as the people of the country are now enjoying digital facilities.

With the increase of coverage of e-commerce, the trend of digital cheating has also increased for which all concerned need to remain alert, he said.

According to him, with the launching of CCMS platform, all concerned stakeholders would now get the benefits of e-commerce. "This platform will act as a bridge among the consumers, regulators and the e-commerce stakeholders," he added.

The Commerce Minister said that with the passage of time, the coverage of e-commerce has increased further for which the CCMS platform has been launched to make secure the transactions through e-commerce.

State Minister for ICT Junaid Ahmed Palak said the popularity of e-commerce is increasing day by day as it was very much necessary during the pandemic period. "There has been a huge demand for e-commerce platform as it has simplified the livelihood of common people as well as changed their lifestyle," he added.

The CCMS is a central platform, where anyone can raise any justified e commerce related complain, and thus can get remedies. The platform will work automatically in coordination with the Directorate of National Consumer Rights Protection (DNCRP), e-commerce stakeholders, filing system and various industry regulators.

BDST: 1932 HRS, FEB 19, 2023
MSK/SMS